Support

Technical Support & Remote Maintenance

For technical issues, operational questions, and IT support requests, you are in the right place. Submit your request via the form or download the remote maintenance software so our team can assist you directly.

Submit a Support Request Remote Maintenance – Remote Support

Submit a Support Request

Describe your technical problem, question, or support need. Our team will respond as soon as possible.

Please describe your request in 3 to 5 keywords

Example: "Login issue", "Server error", "Update problem"

Please enter a valid subject.

Additional information about your request (optional)

Please add further details to help our team resolve your issue quickly.

File attachment (optional)

Contact details

Full name

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Company

Please enter your company.

PC name (optional)

Can you continue working?

Yes No

What phone number can we reach you at?

Please enter a valid phone number.

What email address can we reach you at?

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By submitting, you confirm the processing of your data for handling the support request in accordance with our privacy policy.

FAQs

Frequently Asked Questions

How quickly will I receive a response?

Support requests are handled with priority. Usually, we respond within a few hours.

When should I download AnyDesk?

Please only download AnyDesk if a CCNet technician has explicitly instructed you to do so. Never download remote maintenance software at the request of unknown persons.

Can I also contact you by phone?

Yes. Contract customers should use their specific support phone numbers. All others can reach us at +49 641 97908-0, Monday to Friday from 8:00 a.m. to 5:00 p.m.